All orders/ bookings aren’t confirmed or booked until a deposit or full payment is received.
Special orders (linen color choices, stage wraps, etc) require at least (10) day notice and may require a larger deposit.
The customer is responsible for obtaining any necessary permits required by local laws or municipalities.
Payment/ Cancellation Policy
We accept approved business checks, cash, credit/debit cards, and Afterpay.
Deposits of at least 35% or higher are required for all bookings, (8) days or more in advance of event date. 100% of balance is due for all bookings within (7) days of the event.
Final payment is due at least (48) hours ahead of event date.
Unpaid invoices will be cancelled after (3) days of being sent.
In case of severe weather, we reserve the right to cancel or delay setup times. No refund will be given but a credit will be issued.
Credits can be used up to 6 months after the original event.
Refunds are typic processed within (3) business days
Rental Period Policy
Standard rental time is (24) hours. Extended rental periods must be arranged in advance and may incur additional fees.
All rental items must be returned in original condition; damaged, loss or excessive cleaning will result in additional charges.
Customers are responsible for all rental items from the time of delivery/ pickup until returned back to Pull Up N Party.
No refunds for unused items once delivered, even if unused due to weather or other conditions.
The customer is responsible for marking or clearing the area before setup begins.
Weather and Outdoor Policy
The customer assumes all outdoor and weather-related risks for all outdoor events.
We reserve the right to refuse or delay setups in unsafe weather, uneven or unsafe foundations and locations.
Tents are temporary structures and can be very dangerous in severe weather, we ask that you evacuate all guests from under the tent.
In case of severe weather, we may pick up the tent ahead of scheduled time.
Tents are anchored with stakes or weights, depending on the surface.
Linen Rental Policy
Linens must be shaken free of any food, debris, confetti, etc.
Customers are responsible for damage beyond normal wear and tear (e.g., burns, candle wax, rips, permanent stains).
Do not roll up or place linens in a bag without notifying the employee picking up the linens.
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